Refund & Cancellation Policy

MoMo or card passes cost GH₵39 for 1 month, GH₵105 for 3 months and GH₵390 for 12 months. The GH₵20 early-user 1-month pass is available once per account. These passes do not auto-renew; unused time and partial months are not refunded unless required by law. Existing Pro users keep their current end date and existing card charges.

Sign in, open your dashboard and select Manage subscription to use Paystack’s subscription management page. Cancel before your next renewal to avoid another charge. If you cannot access subscription management, contact us for assistance.

Your Pro access continues until the end of the current paid subscription period. Cancellation stops future renewals rather than reversing the current month’s payment. After the period ends, The Free allowance of 5 documents per month, resetting on the 1st, and PDF branding apply. Existing saved documents remain intact.

We do not refund partial months or unused time unless required by law. Cancellation alone does not request or create a refund. This policy does not limit mandatory legal rights.

If you believe a charge is duplicate, incorrect or unauthorised, contact us with the transaction reference and a description of the issue. Do not send card numbers, passwords or security codes. We will review the payment records and any applicable legal entitlement before deciding on a refund.

Paystack processes subscription charges and any approved refund to the original payment method where supported. Processing time depends on Paystack and your payment provider; no specific refund arrival time is guaranteed.

Use the contact page for subscription and billing enquiries. See Terms of Service for the wider agreement.